“Navigating Difficult Times” with Chris Voss

In times of uncertainty, emotions run especially high and might be running your negotiations. You could inadvertently inflame or derail negotiations based on something as simple as your tone of voice. Listen to some techniques from a former FBI Hostage Negotiator so you can be certain you are getting your best deal. 

About the Speaker:

Chris has used his many years of experience in international crisis and high stakes negotiations as an FBI agent to develop a unique program and team that applies these globally proven techniques to the business world. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems between senior management and employees.

Prior to 2008, Chris was the was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Before becoming the FBI lead international kidnapping negotiator, Chris served as the lead

Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent in such cases as TERRSTOP, the TWA Flight 800 catastrophe, and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage-taking.

During Chris’s 24-year tenure in the FBI, he was trained in the art of negotiation by not only the FBI but Scotland Yard and Harvard Law School. He is also a recipient of the Attorney General’s Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

Chris has taught business negotiation in the MBA program as an adjunct professor at the University of Southern California’s Marshall School of Business and Georgetown University’s McDonough School of Business. He has also taught business negotiation at Harvard University, guest lectured at The Kellogg School of Management at

Northwestern University, The IMD Business School in Lausanne, Switzerland, and The Goethe School of Business in Frankfurt, Germany.

This event is open to everyone!