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“How Can You Increase Business From Your Existing Customers?” with Richard Shapiro
February 17 @ 8:30 am - 9:30 am EST
Richard R. Shapiro founded The Center For Client Retention (TCFCR) in 1988 to provide customized research, training and consulting to Fortune 1000 companies to help them generate a higher percentage of repeat customers and increase market share from existing accounts.
Widely respected for his expertise and considered a thought leader in the areas of customer experience, brand loyalty, and customer retention; Richard has spoken at numerous conferences including the Society of Consumer Affairs Professionals (SOCAP), the International Quality in Service Conference in Sweden, DIA Medical Information Symposium, the American Management Association, the American Marketing Association, the American Society of Quality Control, Emory University’s Center for Relationship Symposium, the Customer Experience Summit, the Global Contact Center Forum in Mexico City, and the National Retail Federation’s Big Show at the Javits Center in New York City.
He is the author of two successful books: The Welcomer Edge: Unlocking the Secrets to Repeat Business, and The Endangered Customer: Eight Steps to Guarantee Repeat Business.
He will share his process for how to maximize business from your existing accounts. Don’t miss this valuable and unique program!
This is an EO NY event and is open to EO Members and Accelerators.